Frequently Asked Questions

Yes. Optivalue.ai is designed for immediate productivity — no technical expertise required. Upload your documents, submit a questionnaire, and get sourced responses in minutes. Most users are fully operational within 7 minutes of signing up.

No problem. We provide demo data and sample questionnaires so you can explore the platform's capabilities right away. You'll see exactly how Optivalue.ai works before uploading your own materials.

Your documents are stored in a completely isolated environment. They are encrypted in transit (TLS 1.3) and at rest (AES-256), hosted on infrastructure certified to the highest standards (ISO 27001, SOC 2 Type II, GDPR, CCPA, HIPAA). Your data is never shared and never used to train public AI models. You can also choose your hosting region — SaaS in 80+ countries or on-premise for complete control

Unlike generic large language models (LLMs), Optivalue.ai is built on a Domain-Specific Language Model (DSLM) — a specialized AI trained on laws, regulations, and industry-specific requirements across 16 industries and 72 roles. Think of it as a subject matter expert, not a generalist. This specialization, combined with our team of 89 virtual agents, delivers responses with superior accuracy and relevance to your specific compliance and questionnaire challenges.

We've engineered Optivalue.ai to minimize hallucinations through our domain-specific training and retrieval-augmented generation (RAG) architecture. Every response is automatically sourced with the exact document, page, and date — so you can verify any claim instantly. If a response can't be supported by your documentation, the system flags it rather than fabricating an answer. You always stay in control.

Gap Analysis compares your current documentation against a specific framework or questionnaire (e.g., SOC 2, ISO 27001, GDPR) and identifies where you fall short — with actionable recommendations to close those gaps.

Document Health Score is an overall assessment of your knowledge base's completeness, currency, and quality. It helps you understand how well-prepared you are across all compliance requirements, not just a single framework.

Together, they give you both a point-in-time audit view and a continuous improvement roadmap.

When you update a document in your knowledge base, Optivalue.ai automatically incorporates the new version into future responses. If you're using automatic sync with SharePoint or Google Drive (Business and Corporate plans), updates are detected and reflected without any manual action. Your responses always reflect your most current policies and procedures.