Case Study

From 16 hours down to 1: how the Mr Suricate team now handles its tenders, RFPs, and compliance questionnaires.

Optivalue.ai, the only AI we could approve without compromise and the one that freed up our experts' time.

Time per questionnaire: 16h → 1h

÷16

Satisfaction score: 3 → 8/10

+ 5

Net Promoter Score

9

First sourced response generated

<7min

Ce qui a débloqué la décision

Efficiency and the time savings it delivers.

Subject to its clients' and partners' security and compliance requirements, Mr Suricate needed a solution it could trust.

Abstention when no source is available

Forensic traceability (document, page, citation)

Human review and validation

Leveraging internal knowledge

Le Défi

Three pain points that weighed down every questionnaire

The friction points identified by Mr Suricate before deploying Optivalue.ai.

Knowledge loss when an expert leaves the team

A critical share of institutional knowledge rested with a handful of individuals. Each departure took with it expertise that was difficult to reconstruct, weakening the quality of subsequent responses.

Outdated or untraceable source documents

Our policies and procedures were scattered across dozens of disparate files. Locating the correct version and confirming it was up to date took as long as drafting the response itself.

Time-consuming formatting and harmonisation

Every response had to be reformatted, aligned, and cross-checked from one questionnaire to the next. An endless manual effort, where more time was spent on formatting than on addressing the substance.

La Solution

Optivalue.ai as a living security knowledge base

A three-step workflow from document ingestion to a defensible response within hours.

Centralisation of the document base

Import all reference documents (ISO 27001 policies, reports, procedures) Continuous and streamlined knowledge feeding

Automated questionnaire processing

Upload the client questionnaire (Excel, Word, PDF) Select the relevant frameworks Automatically generate a complete, sourced draft

Validation and customisation

Quick review of generated answers Add specific elements where needed Export the finalised document

Bénéfices

Three transformations observed by the Mr Suricate team

The direct impact of Optivalue.ai on the organisation.

Time and quality, both improved

Questionnaires no longer tie up experts for days on end. AI prepares an actionable first draft in minutes, leaving the team to simply review and validate delivering efficiency and time savings on every assessment.

Consistent responses across questionnaires

No more discrepancies from one assessment to the next. Every questionnaire draws on the same validated sources, ensuring uniform and defensible responses with no risk of inconsistency.

Leveraging internal knowledge

Le départ d'un expert n'emporte plus son savoir avec lui. La base documentaire vit, s'enrichit à chaque réponse et reste accessible à toute l'équipe, indépendamment des individus et des réorganisations.

Le profil decideur

François-Xavier Le Gal

Deputy Managing Director

François-Xavier Le Gal, Deputy Managing Director of Mr Suricate, oversees the processing of tenders and compliance questionnaires (ISO, CSR, ESG). Between time-consuming formatting, source documents that were sometimes impossible to locate, and the risk of losing institutional knowledge whenever an expert left, every request had become a burden. With Optivalue.ai, deployed in under a week, he now obtains an actionable first response in minutes consistent, sourced, and capitalised for future questionnaires.

Abstention when no source is available

Forensic traceability (document, page, citation)

Human review and validation

Leveraging internal knowledge

Optivalue.ai has transformed the way we handle security questionnaires and compliance audits. Where we used to spend hours searching for the right sources, the platform now provides sourced answers in minutes, directly linked to our internal documents. A real time-saver for our teams, and a new peace of mind in managing our ISMS.

Deputy Chief Executive Officer - François-Xavier Le Gal

Contact

Votre équipe conformité mérite mieux que des journées entières passées à copier-coller des réponses d'un questionnaire à l'autre.

Vous êtes responsable achats, conformité ou sécurité et vous croulez sous les appels d'offres, RFP et questionnaires ISO, RSE ou ESG ? Découvrez comment Optivalue.ai vous permet d'y répondre en quelques heures au lieu de plusieurs jours avec des réponses cohérentes, sourcées et souveraines, qui capitalisent votre savoir interne au lieu de le voir partir avec vos experts.