Knowledge lost when an expert leaves
A critical share of the knowledge rested on a few people. Every departure took with it expertise that was hard to rebuild, and weakened the quality of the answers that followed.
Customer story · Mr Suricate
Sixteen hours down to an hour and a half: how the Mr Suricate team now handles its tenders, RFPs and compliance questionnaires
Optivalue.ai is the only AI we could say yes to without compromise, and it gave our experts their time back.
÷10,7
Time per questionnaire
16 h → 1 h 30
+5
Satisfaction points
3 → 8 sur 10
9
Net Promoter Score
< 7 min
First sourced answer generated
Efficiency and time regained
Held to its clients' and partners' security and compliance requirements, Mr Suricate needed a solution it could trust.
- Abstains when no source is available
- Forensic traceability — document, page, quotation
- Human approval
- Internal knowledge retained
Three frictions that weighed on every questionnaire
The frictions Mr Suricate identified before deployment.
Source documents out of date or untraceable
Frameworks and procedures lived in dozens of scattered files. Finding the right version and being sure it was current took as long as writing the answer itself.
Formatting and consistency work eating the clock
Every answer had to be reformatted, harmonised and checked from one questionnaire to the next. Endless manual work, where more time went into formatting than into the substance.
Optivalue.ai as a living knowledge base
A three-step path, from document ingestion to a defensible answer.
01
Centralising the document base
- Import of every reference document: ISO 27001 policies, reports, procedures
- Continuous, simplified updating
02
Automated questionnaire handling
- The client questionnaire dropped in — Excel, Word, PDF
- Selection of the relevant frameworks
- Automatic generation of a complete, sourced draft
03
Approval and tailoring
- Quick review of the generated answers
- Specific additions where needed
- Export of the finished document
Three changes the team observed
The direct effects on the organisation.
Time and quality gained
Questionnaires no longer tie up experts for days. The AI prepares a usable first answer within minutes, which the team simply approves — efficiency and time regained on every file.
Consistency of answers across questionnaires
No more divergence from one file to the next. Every questionnaire draws on the same approved sources, giving consistent, defensible answers with no risk of contradiction.
Internal knowledge retained
An expert leaving no longer takes their knowledge along. The document base is alive, grows with every answer and stays available to the whole team, independently of individuals and reorganisations.
The decision-maker
François-Xavier Le Gal
Deputy Chief Executive Officer
François-Xavier Le Gal, Deputy CEO of Mr Suricate, oversees the handling of tenders and compliance questionnaires — ISO, CSR, ESG. Between time-consuming formatting, source documents that were sometimes untraceable and the risk of an expert leaving with the knowledge, every request had become something endured. With Optivalue.ai, deployed in under a week, he now gets a usable first answer within minutes: consistent, sourced, and retained for the questionnaires that follow.
Optivalue.ai has changed the way we answer security questionnaires and compliance audits. Where we used to spend hours hunting for the right sources, the platform gives us sourced answers within minutes, tied directly to our internal documents. Real time saved for our teams, and a new calm in running our ISMS.